The features are impressive

• Electronically manage all your guest service issues and special requests.
• Create department specific standards to resolve your service issues.
• Create escalation levels and alerts.
• Measure resolution times.
• Establish special request trends and most common situations.
• Ensure that no situation goes un-noticed or un-resolved.

ProntoResolved™ also provides you with a series of tools to keep you informed of every situation, so issues are handled in a timely fashion, while the guest is still in-house.

In addition to the “Quick Glance” Dashboard, an on-screen report Suite is exportable in PDF or Excel formats to facilitate analysis and adjustments.